SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through e-Packet.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of miowall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of miowall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item arrived in a crushed box, but lucky still ok and not broken. This product took a very long time to arrive through the post about 10+ weeks. Because the design is applied by a print water bath, it is a little distorted and stretched. It's ok for the price.
It looks nice. As per the pictures
Отличное качество! Доставка 3 недели до Москвы
WOW WOW WOW perfect.
craneo tamaño adolescente
Es una pasada de bonita, recomiendo 100%
Reçu en 3 semaines (France). Produit envoyé bien emballe. Petit point négatif : les couleurs sont relativement fades sur la face avant.
Ótimo produto! Lindo e com ótimos acabamentos! Chegou super rápido!
Compré 2 calaveras, 1 muy bien pero la otra con la parte de abajo muy mal pintada, colores pasados.
Good Quality!!!
Arriver très vite à la maison Je suis vraiment très content de se vendeur et je vous le recommande fortement Merci beaucoup
The shipment was received, thanks for the service.
perfect skull and it arrived in time for Christmas.
a mí me gusta claro hay muchísimas decoraciones diferentes es cuestión de que te cuadre pero a mí me parece bonita
Excellent condition and arrived very quickly
Шикарно! Спасибо большое!
Good Quality!!
Genial!!! Quedo perfecta en mi depto!!!
Almost perfect
Es perfecta. Buen color y tamaño. Grabados muy bien hechos.
Купил второй череп, для подарка, полный провал и катастрофа. Товар бракованный! Краски тусклые, на нижней челюсти принт потёк , качество плохое! На поверхности черепа прилипли крошки, короче полный пипец.
бледнее чем на фото
El dibujo , el estampado está defectuoso ....
según describe. más grande de lo normal. me encanta. súper bien protegida para el transporte
Быстрая доставка, Качество супер, Всем рекомендую!
все в порядке, красивый, но намного бледнее, чем на фото
Excellent product
Good deal
ótimo produto e chegou mais rápido que imaginava.
Nice ! Mouhahaha , mouhahaha !...
Неплохо но больше похоже на игрушку...
Très jolie et de bonne qualité. Belle couleurs
Very nice
Excellent. Parfait. Merci.
Les couleurs sont fades
Súper bonita y rápida la entrega
Excelente, muito bonita, gostei muito mesmo!
Very Nice, good Quality and Fast Shipping (15 days) i will buy more of you, thank you!
good quality ♥️
gooooooooood!!!!!!!!!♥
Parfait
Taille vraiment différente de ce qui est annoncé
Love love love it
Череп понравился, сделан аккуратно. Продавцу спасибо!!!
A professional Seller, highly recommended
Awesome !
ok